Returns & Exchanges
At Ollie, we want you to love every purchase, which is why we offer a hassle-free 30-day return window for all unused and original-packaged items. If your order isn't quite right, our streamlined process ensures you can shop with complete confidence and ease.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
After your request is approved, download and print the prepaid shipping label provided via email or the confirmation screen.
Package Your Items
Securely pack your items in their original packaging, ensuring all tags are attached, and affix the shipping label to the outside of the box.
Drop Off and Refund
Drop your package at any authorized carrier location; once we receive and inspect your items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing